Terms and conditions
General terms and conditions applicable to the services of Noukan Industries GmbH.
1. Purpose and scope
These terms and conditions govern the services provided by Noukan Industries GmbH (“the Provider”) to its clients: custom software development, provision of SaaS products (hosted or self-hostable) and consulting. They apply unless otherwise agreed in writing.
2. Services
The precise scope of the services is defined in the offer, quote or contract specific to each project. The Provider delivers its services with due care and in accordance with the state of the art.
3. Offers, quotes and orders
Offers and quotes are free and non-binding until accepted. The contract is concluded when the client accepts the offer in writing (including by email).
4. Prices and payment
Prices are stated in Swiss francs (CHF), excluding VAT where applicable. Unless otherwise agreed, invoices are payable within 30 days. A down payment may be required at the start of a project.
5. Timelines
Stated timelines are estimates made in good faith. The client cooperates and provides the necessary information and access in good time; otherwise, the timelines are adjusted accordingly.
6. Intellectual property
Unless otherwise agreed, the custom-developed code and its documentation are handed over to the client and become its property once the price has been paid in full. The Provider retains the right to reuse its know-how, methods and generic components.
7. SaaS product licences
SaaS products (e.g. CRA Gate) are made available under a usage licence, hosted or self-hosted, according to the agreed licence terms and duration. The licence does not transfer ownership of the product.
8. Data protection
Each party complies with applicable data protection legislation. Processing carried out by the Provider is described in its data protection policy; a data processing agreement is concluded where the law requires.
9. Warranty and liability
The Provider remedies reported defects within a reasonable time. Its liability is limited to direct damage and, to the fullest extent permitted by law, to the amount of the services concerned. Liability for slight negligence and for indirect damage is excluded, subject to mandatory legal provisions.
10. Term and termination
Recurring services (hosting, licence, support) are concluded for the agreed term and may be terminated in compliance with the notice periods set out in the contract. Services already provided remain due.
11. Applicable law and jurisdiction
These terms are governed by Swiss law, excluding conflict-of-law rules. The exclusive place of jurisdiction is Solothurn (Switzerland), subject to mandatory legal provisions.
These terms and conditions form a standard framework. The specific conditions of a project are set out in the corresponding offer or contract, which prevails in the event of discrepancy. For contractual use, a legal review is recommended.
Last updated: June 2026.